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Customer Service


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Restrooms are located on level one down the hallway near Customer Service, also accessible via the hallway near the Children's Play Area.  On level two, restrooms are located across from Louis Vuitton and across from Kate Spade.

Elevators are located in Grand Court and at main entrances, also near Saks Fifth Avenue and near Nordstrom.

The Mall of San Juan does not have a food court. Please see the Dining page for food options.

Valet service is located at the main entrance and near Saks Fifth Avenue and Nordstrom. A $6 parking fee is required each day.  

The Children's Play Area is located on level one between Saks Fifth Avenue and Grand Court.

Please see the Dining page for restaurant information.

Please report any lost of found item to our Customer Service representatives or any of our Security Officers.

Lost and found items are held in the Security Office. The Security Office is located below level one via the stairs near Grand Court. Security Office phone: (787) 759-6294.

Please refer to our Getting Here page or call Customer Service at (787) 759-6310 for directions.

ATMs are located on level one near Customer Service and near the Restrooms.  On level two there is an ATM near the family restroom hallway.

Please refer to our Events page for upcoming events throughout The Mall of San Juan.

Marnie Marquina
Marketing and Sponsorship Director
(787) 759-6255

Pets are prohibited unless they are registered service animals.

Yes! Complimentary Wi-Fi is available throughout the common area of The Mall of San Juan.  Choose the ".FREE_mallwifi" network and enjoy.

Please call (787) 759-6294.

Yes, complimentary wheelchairs are available on a first come, first service basis at the Customer Service desk located on the level one in Grand Court. 

Yes, The Mall of San Juan has a mobile app available for Apple only.
Features include:

  • Maps - Easily locate stores, restrooms and amenities.
  • Itinerary - Plan your trip! Create a list of stores for your trip to optimize your time.
  • Favorites - Love something? Tap the stars to add it to “favorites.”
  • Save! - Be among the first to learn about sales and promotions!